Playbooks
Contribution: Programme Management, Process Design, Implementation, Change Management
Scope
To provide a comprehensive resource for working with Head Office Support functions and optimising local creative operations
Challenges
Navigated the diverse needs, challenges, and aspirations of each partner members' club through in-depth interviews, surveys, and collaboration.
Working internationally required careful collaboration and sensitivity towards existing localised processes and stakeholders.
Benefits
Tailored Creative Operations Playbooks, empowering partner members' clubs with actionable strategies and best practices. Cross-cultural collaboration fostered the exchange of creative ideas and lessons learned. Implemented a feedback loop to ensure adaptability of the processes to the evolving needs of partner members' clubs, emphasising ongoing improvement.
Skills
Needs definition, documentation, negotiation, global collaboration, project management, change management